WMI is unhealthy

Summary
The WMI health monitor tried to run the WMI query “select * from win32_operatingsystem” and encountered a WMI error(Error Number: -214721738).

Causes
WMI on this computer is unhealthy and cannot return any data from the query.

Resolutions
Ensure that the Windows Management Instrumentation (WMI) service is running on this computer.

Ensure that the Remote Procedure Call (RPC) service is running on this computer.

Ensure that the WMI Repository is consistent on the computer
• Open a Command Prompt
• Run the following command: “winmgmt /verifyrepository”
• If the repository is not consistent, then run the command “winmgmt /salvagerepository”


Ensure that DCOM is enabled
• Run Dcomcnfg.exe
• Click the Component Services node under Console Root
• Open the Computers folder
• For the local computer, right-click My Computer, and then click Properties
• For a remote computer, right-click the Computers folder, point to New and then click Computer
• Type the computer name, Right-click the computer name, and then click Properties
• Click the Default Properties tab
• Click to select (or click to clear) the “Enable Distributed COM on this Computer” check box
• Set Default Authentication Level to Connect
• Set Default Impersonation Level to Identify


If none of these steps resolve the issue, you can download the WMI Diagnosis Utility at http://go.microsoft.com/fwlink/?LinkId=158226.The WMI Diagnosis Utility is a VBScript script designed to help you troubleshoot the current state of the WMI service on a computer.

External Knowledge Sources
For more information on troubleshooting WMI problems, go to http://go.microsoft.com/fwlink/?LinkId=158224.